TESTIMONIALS
In United Pet Express, A successful relocation experience is guaranteed!

1 dog from Manila, Philippines to Bangkok

100% Honest and trustworthy. Our dog does not like to be alone and is a very picky eater. Joy and her team went above and beyond to make sure he was okay. We regularly received updates, pics as well as videos and they cooked him chicken and carrots when he did not want to eat anything else. When he was delivered to us after we’d completed our quarantine, we could tell that he was really well looked after. Super grateful to Joy and her team and highly recommended their services.

- Tania - 

1 dog from Bangkok to Bilbao, Spain

Joy and her team were excellent in sorting out everything to get our to cats from Bangkok to Bilbao, Spain. They obviously looked after them very well, as they arrived happy and unstressed. I’d highly recommend them and we will definitely use them again if we go back to Thailand.

- Estibaliz Gomez Unzueta -

2 cats from Bangkok to Harare, Zimbabwe

I was dealing with Joy, she was a great help, very efficient and fast at getting me answers. The team collected the animals from the villa which was great for me, got pictures of my cats every step of the way. Our animals missed the connecting flight (airlines fault) but joy assisted us though everything. Cats arrived safe and happy. I highly recommend this company. Once again thank you Joy and your team, you guys were excellent!

- Fabio C. - 

1 dog from Bangkok to London, UK

From start to finish United have been in contact with me, helped in every way to make this transportation of my dog back to the UK as easy and stress free as possible, I would highly recommend them.

- Sharon J. -

2 dogs from Bangkok to Barcelona, Spain

My family and I are living in Thailand for almost 5 years with our 2 Frenchies and just recently we decided to move back to Barcelona, Spain. But it was not an easy move because of our furbabies. I am so glad I came a crossed to this pet relocation company called UNITED PET EXPRESS! They were soooooo helpful esp. Joy! She is very kind and helped us a lot with the process. I highly recommend this company. They do not ask for any downpayment before they give you information about the process of moving unlike the other companies 🤮. We are very happy now that our furbabies are in Barcelona because this company made it possible 🙏🏻

- Charo O. -

1 dog from New York, USA to Bangkok, Thailand

“ Thank you very much for your help. Luktarn made it to her destination safe and is now with my husband. Numfon was amazing and very responsive and helped comfort my worries and answered every question.  I’m very glad we found your company and definitely will recommend to other people in the future.  "

- Nalinthip K. -

1 dog from Bangkok to Yangon, Myanmar

Very good service. United Pet Express managed everything in Bangkok while we were not there. Good information of the process. Good local partner for delivery at destination. Everything went very smoothly. "

- Benedicte P. -

1 cat from Bangkok to Jakarta, Indonesia

“ Joy and Numfon were excellent in sorting out everything to get my cat to Jakarta. They looked after him very well and even sent me photos of him during his journey so I could see that he was ok. I’d highly recommend them. "

- Rachel C. -

2 dogs from Bangkok to HongKong

“United Pet Express helped us with our pet move from Bangkok to Hong Kong and it was a great experience from start to finish.
Joy gave useful advice, checked all the documents and advised us of additional requirements which had to be in place before the transport could take place.
Quarantine period in HK went better than expected, even though it was a tough time without having our two dogs around for 4 months, and it was a lot of happiness and tears when the family were reunited!
I can not give enough praise to Joy and her team to assist us through this process!
THANK YOU!!! "

- Simon S. -

2 dogs from Myanmar to USA

“ Thank you for taking such good care of our baby boys on their recent travel from Phnom Penh to Washington, D.C. - they arrived safely and in good health!

Joy was extremely communicative, professional, and patient with my hundreds of emails as we were planning for and tracking their travel across the globe. 

I highly recommend Joy and her team for any of your pet travel needs! ”

- Davy F. -

1 dog from Koh Samui, Thailand to Tel Aviv, Israel

“Thank you so much for being special person that you are. Besides being super professional, your kindness and patience are limitless. You had to deal with super stressed couple, and you did it with grace and calmness which very few people have. Your cool attitude helped us keep being optimistic even in the darkest hours. There are not enough words to describe how much we appreciate your understanding, empathy, and sensitivity and we know Booba feels the same way about you :) ”

- Amir G. -

1 dog from London , UK to Bangkok, Thailand

“Bebe is now reunited with us this afternoon. We were all so happy to see each other. He looks so well, many many thanks to you and all the staff for looking after him so well. My husband and I will always remember all your kindness.”

 

- Jessemyn L. -

1 dog from Bangkok to Melbourne, Australia via Singapore

“Thank you very much for all your help and support to getting Cola here safely. We very happy to be reunited. Appriciate all you did for her. Wel defintely recommend you to friend and family.”​​​

- Andrea -

1 dog from Myanmar to USA via Bangkok, Thailand

“Lucky has arrived home safely. Thanks for your assistance and getting him here from Myanmar to the US. He was very happy to see us but even more happy to go to his new home with us. Again, thank you for the professional assistance that you and your team provided.”​​​

- Thida & Cliff -

1 dog from Bangkok to London, UK

" I can not recommend this company enough. My initial enquiry was dealt with very promptly by Joy, quotation received as promised, all my questions and there were many, were answered promptly and thoroughly even out of office hours. Then all dealings with Numfon dealt with as efficiently. Everything went smoothly and I picked my baby up from the Animal Reception Centre at Heathrow, London yesterday, she was very happy and now settling back to life in the UK very well. Thank you United for taking the worries and headache from me for getting Bella back to the UK 

- Susan Wiseman -

1 dog from Australia to Bangkok, Thailand

" Easy and efficient handling of my dog and very helpful on pick up. Would recommend this service."

- Jessica Stuber - 

2 Dogs from Malaysia to Chiang Mai, Thailand

"Good communication before an during the transport of my 2 dogs. Very helpful and open."

- Sandi James - 

1 Dog from Indonesia to Zambia Via Bangkok, Thailand

" I was having difficulties finding how to move my dog from Indonesia to Zambia. "

 

After the pet company I was working with in Indonesia (Groovy Pet) contacted United Pet Express (United Relocation Thailand), things fell into place. From the first, United Pet Express was communicative and informative. When my dog and I arrived in Bangkok, they met me, helped with the paperwork, took us to their offices so my dog could run around and I could relax between the many hours between flights. It was a welcome reprieve. Thank you to United Pet.

- Nina Favor -

3 dogs from Bangkok to Namibia

“The dogs arrived safely in Namibia and at home!!!

Thank you so very very very much for your professional services and making sure everything was a 100% correct :) I will write a good review about United Pet Express - thank you so much - also please thank your team who worked on my case - I appreciate all your hard work!!!”

- Trey, Tessa and Lourika -

1 cat from Bangkok to Manila, Philippines

Thank you so much for helping us seeing this entire process through despite the hiccup on the microchip.

Kudos to your excellent service and adaptability – you’ve delivered the revised import permit in less than a day which would have usually taken 15 days.

Also, great help on rushing the 2nd microchipping, export permit and health certificate as well as making our Pepper comfortable while processing it.

We know that you took care of her well -  no fur shedding which happens when she’s stressed out. She really seems to like you guys.

 

Looking forward to work with you again in our next travels with Pepper. Be rest assured that should any of our friends have pet travel needs, we will send them your way😊

- Daryl N. -

1 dog from Bangkok to USA

I had a fantastic experience with United Pet Express shipping my dog from Bangkok to the US. The most prompt and responsive staff: other companies don’t come close!

- Marina -

1 dog from Bangkok to Singapore

Joy did an amazing job finding a flight solution to relocate my French Bulldog from Thailand to Singapore during the very difficult times of the Covid pandemic. The whole process of arranging health inspection and documents preparation was smooth thanks to Joy and her team.

- Ann -

1 cat from Bangkok to London, UK

I had the crazy idea to adopt a cat in Thailand on Holiday at the beginning of the COVID pandemic and it has been a whirlwind journey to get the pet sorted for travel and then finally make the journey. United Pet Express has been brilliant in finding solutions in this crazy time and they united me with my pet when it seemed an almost impossible challenge. My contact person (Joy) was great at keeping communication open with excellent command of English and her care and understanding were really heartwarming. It is not a cheap service but I am so happy that I chose them and would do so again.

- - Anonymous -

3 cats from Bangkok to Washington, USA

“ Just to let you know that the boys arrived safe and sound. Their crates were set uo so beautifully, and I can see that there were well taken care of on their journey. They are finally home with me and we are all so, so happy.

Thank you smooch for your guidance and support through this whole process. ”

 

- Erin F. - 

1 dog from Colombo to Bangkok, Thailand

“ United Pet Express handled the Thailand leg of our Dog's journey and we could not have been happier. They sent photos of her as soon as they collected her in Bangkok airport and delivered her at home with good care. We are very happy with the service and we will use them when we move out of Thailand. ”

 

- Alexia J. -

1 dog from Bangkok to London , UK

“ Moving pets is always stressful and logistically difficult. Joy was very efficient, a good communicator and I felt like my dog was in very good hands the entire time. I would absolutely use this company again if I needed to move my pets.”

 

- Shanon R

1 cat from Indonesia to Bangkok, Thailand

“My experience with United Pet Express was excellent. I received all the necessary paperwork well in advance and was informed about every step of the process. The custom clearance of my cat at the airport went smooth (about an hour) and the cat (and I) were transported to my house in Bangkok. I highly recommend United Pet Express' professional service.”

- Doreen B. -

1 dog from Myanmar to Switzerland

“ United Pet Express handled the export process for our dog and everything went very smooth. Joy updated me about the status continuously and all my questions were quickly addressed. "​​

- Conny M. -

1 dog from Bangkok, Thailand to Fiji

“Thank you so much for all your support (and your team) for bringing moose safely to Fiji! We have gone to see her and she seems to have taken the journey well- can't wait now to get her out of quarantine! "

- Sabira C. -

1 dog from Thailand to Canada

“I would like to take time to thank you and your team for the amazing service that you provided looking after Butters my Chihuahua. Butters was treated like family the whole time and you made sure to send me videos and pictures from time to time, which was a nice touch. 

Your team went above and beyond to offer us an option for long-term boarding and even accepted to cook his food for his vegeterian diet due to his allergies."​​​

- Patrick F. -

1 dog from Bangkok to London, UK

“The team was great! They knew exactly what to do. 

They were also professional and careful with the frazzled owner, who was worried about the entire process. Cannot recommend them highly enough!"​​​​

- Jeremy O. -

3 pets from Phnom Penh to Bangkok, Thailand

“Thank you and your team for making this whole unexpected return process so smoothly and efficient in such a short space of time. It's been a pleasure working with you and we really appreciate all the wonderful work you have put in for us and the 3 pets.”

​​

- Josephine Pang -

1 dog from Bangkok to Jakarta, Indonesia

“United pet Express relocation process was very smooth. The team was very understating, caring, kind and flexible with the needs of us and our dog. I had a very positive experience and would recommend them to friends needing pet Relocation services. The team was clear of what would be the process and followed up until the end. Miss Joy and Khun Fon were extremely helpful, big thank you!”

- Ariadna Alaniz -

2 dogs from Myanmar to USA Via Bangkok

“I am very pleased with the services provided by United Pet express relocating my 2 dogs from Myanmar to USA”

- Zaw Htay -

2 dogs from USA to Phnom Penh Via Bangkok, Thailand

“They were able to get everything taken care of for me and kept me updated with every step of the process. Janice and Joy were amazing. They sent photos of the pets travel and made sure she was well taken care of. Thank you!!”

- Javier Esquivel - 

Cats from Bangkok to Beijing, China

“Many thanks for all your efforts and help in getting the cats to Beijing safely. It was quite a complex move, and I really appreciated the way all of you handled the situation, especially given the relative last-minute nature. It went as smoothly as we could have hoped.

 

Again, Huge thanks and I'd happily recommend your services to anyone.”

- Jennifer -

1 cat from Bangkok to London, UK

“Just to let you know that all went very well with my two cats and we arrived safely in the UK. They are loving the cooler weather and enjoying playing in their English garden.
I would like to thank you very much for your efficiency and care. It was also such a relief to be able to deal with someone in English.”

- Mimi -

1 dog from Australia to Thailand

" Excellent care and very efficient handling of the receiving and delivery of my puppy, nicely done! "

- Jeremy Tang -